FAQ's > Support > What happens if I have a problem?
Some vendors charge an inspection fee to ensure that items coming under contract are in good working order prior to accepting the contract. make sure you have the following information to hand:
- Make of device
- Model of device
- Serial Number of device
- Type of maintenance required
- Date maintenance should start
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During any maintenance contract you are provided with contact details of who to call and when you are entitled to call. All this information will be on your maintenance certificate. If you cannot find this feel free to call us and we will be happy to provide you with the details.