FAQ's > Support > What if the product is very old?
Some vendors charge an inspection fee to ensure that items coming under contract are in good working order prior to accepting the contract. make sure you have the following information to hand:
- Make of device
- Model of device
- Serial Number of device
- Type of maintenance required
- Date maintenance should start
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Even some very old products we are still able to obtain maintenance contracts for so don't be afraid to ask if we can support it.